Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions 

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration.

Subscriptions unlock a 20% discount off the one-time purchase price. Because of that discount, cancellation requests are only eligible after you have received and been charged for at least two subscription orders. Once your second order has shipped, you may cancel at any time with no further obligation.

If you would like to cancel before your second order has been fulfilled, you are welcome to do so by paying the price difference between your subscription rate and the one-time purchase price of the product. This keeps things fair for our one-time purchase customers, who pay the full retail price for the same product. Our team will send you a secure payment link to complete this adjustment, and your subscription will be cancelled immediately after payment is received.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.